⌘K
⌘K
Cancellation and Refund Policy
Last Updated: October 29, 2025
Overview
This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for services provided through IncomeGrow Stock.
Subscription Services
Cancellation Policy
1. Subscription Cancellation
- Users may cancel their subscription at any time through their account settings
- Cancellation will take effect at the end of the current billing cycle
- No partial refunds will be provided for unused time within the current billing period
- Access to premium features will continue until the end of the paid period
2. How to Cancel
- Log in to your account
- Navigate to Account Settings > Subscription
- Click on "Cancel Subscription"
- Follow the confirmation prompts
Refund Policy
1. Eligibility for Refunds
- Refunds may be provided within 7 days of the initial subscription purchase
- Refund requests must be made in writing to our support team
- Technical issues preventing service access may qualify for prorated refunds
2. Non-Refundable Circumstances
- Subscription renewals (after the initial purchase period)
- Partial month/period usage
- Change of mind after 7 days
- Violation of Terms of Service
3. Refund Processing
- Approved refunds will be processed within 7-10 business days
- Refunds will be credited to the original payment method
- Processing time may vary depending on your bank or payment provider
Data and Research Services
One-Time Purchases
1. Digital Products
- Due to the nature of digital products (reports, data exports), these are generally non-refundable once delivered
- Refunds may be considered if the product is significantly different from what was described
- Technical delivery failures will be resolved or refunded
2. Custom Research Requests
- Cancellations must be made before work begins
- Once research has commenced, cancellation fees may apply based on work completed
- Completed work is non-refundable
Refund Request Process
1. How to Request a Refund
- Email: vinay.qss@gmail.com
- Include your order/transaction ID
- Provide reason for refund request
- Include any supporting documentation
2. Response Time
- Initial response within 2 business days
- Resolution within 5-7 business days
- Complex cases may require additional time
Payment Failures
1. Failed Transactions
- If a payment fails but your account was charged, please contact us immediately
- Duplicate charges will be refunded in full
- Payment gateway issues will be investigated and resolved promptly
2. Disputed Charges
- Contact us before filing a chargeback with your bank
- We will work with you to resolve any billing disputes
- Chargebacks may result in account suspension pending resolution
Exceptions and Special Circumstances
1. Service Outages
- Significant service disruptions may qualify for service credits or partial refunds
- Prorated refunds calculated based on downtime duration
2. Promotional Offers
- Discounted or promotional subscriptions follow the same refund policy
- Refund amount will be based on the actual amount paid
3. Force Majeure
- Cancellations or refunds due to circumstances beyond our control will be handled on a case-by-case basis
Changes to Subscription Plans
1. Upgrades
- Immediate access to new tier features
- Prorated billing adjustment for remainder of billing cycle
2. Downgrades
- Changes take effect at the next billing cycle
- No refunds for the difference in current billing period
Contact Information
For cancellations, refund requests, or questions about this policy:
- Email: vinay.qss@gmail.com
- Address: Krishan Vihar, New Delhi 110086
Policy Updates
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Governing Law
This policy is governed by the laws of New Delhi, India and complies with applicable consumer protection regulations.
Note: This policy is part of our Terms of Service. By using IncomeGrow Stock services, you agree to this Cancellation and Refund Policy.