Shipping and Delivery Policy
Last Updated: October 29, 2025
Overview
IncomeGrow Stock is a digital service platform providing stock market analysis, research, and investment tools. As we provide digital services and products, this Shipping and Delivery Policy outlines how our services and digital products are delivered to users.
Nature of Services
Digital Services - No Physical Shipping
IncomeGrow Stock provides exclusively digital services, including:
- Stock market analysis and insights
- Investment research reports
- Portfolio tracking and management tools
- Real-time market data and alerts
- Educational content and resources
- API access for developers
Important: We do not ship physical products. All services and products are delivered electronically.
Service Delivery
1. Subscription Services
Immediate Delivery:
- Account activation: Instant upon successful payment
- Access to platform features: Immediate
- Dashboard and tools: Available immediately after subscription
- Premium features: Activated within minutes
Delivery Method:
- Access through web platform: https://www.stock.incomegrow.in/
- Mobile applications (if applicable)
- API endpoints for integrated services
2. Digital Products and Reports
Research Reports:
- Delivered via email within 24 hours of purchase
- Accessible through user dashboard immediately
- Downloadable in PDF format
- No physical copies provided
Data Exports:
- Generated upon request
- Delivered within 1-2 business days
- Available for download through secure link
- Link valid for 30 days
Custom Research:
- Delivery timeline specified at time of order
- Typically 5-10 business days depending on scope
- Progress updates provided via email
- Final report delivered digitally
3. API Access
API Credentials:
- Delivered immediately upon subscription activation
- Access details sent to registered email
- Documentation available in user dashboard
- Support for integration provided
Delivery Timeframes
| Product/Service | Delivery Time |
|---|---|
| Subscription Activation | Immediate |
| Platform Access | Immediate |
| Standard Reports | 24 hours |
| Custom Research | 5-10 business days |
| Data Exports | 1-2 business days |
| API Credentials | Immediate |
| Email Alerts Setup | 1 hour |
Delivery Issues
Access Problems
If you experience issues accessing your purchased services:
1. Verify Payment Confirmation
- Check your email for payment confirmation
- Verify transaction in your payment method records
2. Check Your Email
- Look for delivery confirmation and access instructions
- Check spam/junk folders
- Ensure email address is correct in your account
3. Login Issues
- Reset your password if needed
- Clear browser cache and cookies
- Try a different browser or device
4. Contact Support
- Email: vinay.qss@gmail.com
- Response time: Within 2 business hours during business days
- 24/7 support for critical access issues
Support and Assistance
For delivery-related questions or issues:
- Email: vinay.qss@gmail.com
- Website: https://www.stock.incomegrow.in/
Support Hours:
- Monday - Friday: 9:00 AM - 6:00 PM IST
- Saturday - Sunday: Closed
Force Majeure
Delivery may be delayed due to circumstances beyond our control, including:
- Internet service disruptions
- Server outages
- Natural disasters
- Government actions
- Other acts of force majeure
We will notify users promptly and resume service delivery as soon as possible.
Policy Updates
This Shipping and Delivery Policy may be updated periodically. Users will be notified of significant changes via email and platform notifications.
Contact Information
IncomeGrow Stock
- Email: vinay.qss@gmail.com
- Website: https://www.stock.incomegrow.in/
- Address: Krishan Vihar, New Delhi 110086
Note: This policy applies exclusively to digital product and service delivery. No physical goods are shipped by IncomeGrow Stock.